Accessibility

This statement covers three things we build: this marketing site at 24auto.online, the storefront templates used by the dealer websites we host, and the admin portal dealers work in.

It does not cover what a dealer types into their own site. That split matters, and the section on responsibility below says exactly where the line falls.

We target the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we have started adopting the additions in WCAG 2.2 — target size and focus appearance are already enforced in the parts we control.

We are not claiming conformance. A conformance claim means a full audit against every success criterion, and we have not done one. This page says what we actually do and what we know is still missing, because an accessibility statement that overstates is worse than none: it tells a person who cannot use the site that the problem must be theirs.

These run automatically. A regression fails the build rather than reaching a dealer's customers.

• Text contrast on every storefront page, in every theme, at desktop and mobile widths.
• No horizontal overflow at mobile, tablet and desktop widths, so a page never has to be scrolled sideways to be read.
• Target size. Standalone links and controls are at least 24×24 CSS pixels, per WCAG 2.2 success criterion 2.5.8. Links inside a sentence are exempt by that criterion and are left in the flow of the text.
• Layout stability. Images declare their dimensions so content does not jump while the page loads.
• A skip-to-content link and a mobile menu that can be operated from the keyboard.
• A language attribute on every page, so a screen reader pronounces it correctly.
• Accessible names on icon-only buttons in the admin portal, so a control that shows only a symbol still announces what it does.
• Reduced motion. Where we animate anything, the animation is decorative and switches off for visitors whose system asks for reduced motion. Nothing is only conveyed by movement.

• No manual audit with assistive technology. Our checks are automated, and automated checking finds a minority of real barriers. We have not sat down with a screen reader and worked through the product, and until we do, this is the largest gap on this page.
• No published compatibility matrix. We have not verified specific screen reader and browser combinations, so we cannot tell you which ones we support.
• Dealer-supplied content is outside our control: photo descriptions, uploaded documents, and any third-party widget a dealer asks us to add. We give dealers the fields to do this well; we cannot do it for them.
• Dealer colour choices. A dealer can set an accent colour that reduces contrast below the level our defaults hold.

Accessibility of a live dealer website depends on both parts, so responsibility is divided:

• We are responsible for the templates, components, navigation, forms, default colours and markup we ship.
• The dealer is responsible for their own content: the alternative text they enter for photos, the readability of descriptions they write, and any document they upload.

If you report a barrier and it turns out to sit in a dealer's own content, we will pass it to that dealer and tell you that we did.

If any part of 24auto.online or a website we host is difficult or impossible for you to use, email [email protected] with the page address and what happened.

You do not need to know why it is a problem, name a guideline, or use any particular words. “I could not get past the contact form with my keyboard” is a complete report.

We aim to reply within five business days and to tell you either what we fixed or when we expect to. If we cannot fix something quickly, we will say so and describe another way to get what you needed — a phone number, or a person who will do it for you.

If you are not satisfied with our response, say so in the same thread and it goes to the business owner rather than to support.

Last reviewed: September 8, 2026. We review it whenever we change something this page describes, and at least twice a year.

The corresponding contractual terms are in section 15A of the Terms of Service.